Within the Spurtcommerce platform, give merchants access to a simplified support ticket system that facilitates prompt issue reporting, clear tracking, and prompt resolution.

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1. Category-Based Ticket Submission

2. Admin Response and Ticket Management

3. Reopen Option for Unresolved Issues

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1. Category-Based Ticket Submission

The administrator can create support categories with subcategories under each of them, including Payments, Orders, Product Listings, Shipping, and more. When submitting a ticket, this enables sellers to rapidly identify and choose the precise problem, guaranteeing quicker and more pertinent support.

2. Admin Response and Ticket Management

Admins provide structured and effective support tracking by receiving and reviewing tickets, managing ticket statuses (from open to resolved), and directly answering seller inquiries within the platform.

3. Reopen Option for Unresolved Issues

To guarantee that no question is left unanswered and that seller satisfaction is given first priority, a seller can simply resubmit the closed ticket if they believe their problem requires more attention.