Product Catalog

As it is the end-customers, who will be buying the products from a B2C eCommerce websites, it is highly important for any seller to provide maximum required information about the product that includes variants, attributes, offers and discounts on the product prices, product videos, product questions and answers and more.

Searching products based on keywords, filtering products based on categories, price and brands and also sorting products based on attributes and variants are some of the features that you have to provide your customers on the storefront so that they can easily navigate to the right product and ultimately make an informed purchase.

Discounts, Coupons and Offers

A provision for offering products at reduced price, coupon-based discounts and discounts on bulk purchases (tier prices based on quantities purchased) are some of the must have features in eCommerce portal.

Vendor Management

Manage all your Vendors and their products in one unified control panel. Also, verify your Vendors with documents. Get complete view and access to the vendors’ products, their orders and sales. View the status of their orders and shipment. Also, update the pay out and settlements to the vendor and keep track of the same..

Reports

Get complete sales report for each category or each product or a set of products, based on date range and price range. Also, get reports to view how a particular vendor and their products are performing against the other. Complete KPI reports to know and analyse the performance of the eCommerce portal will be available.

Order Management and Fulfilment Process

Order fulfilment in B2C is significant as it involves shipping of orders directly to the end customer unlike in B2B, where it is shipped to another business or any other party. This process in B2C is more straightforward as the orders are smaller in size and there are mostly no contracts associated with the orders.

Whatsoever, it is important that the Customers should know the status of the order once they have placed it. So, letting them know the status stage by stage like order confirmed, order placed, ready to ship, dispatched, delivered, etc is important. So, an order history page with proper tracking with additional information like previous orders placed will be helpful.

Also, if sellers are taking care of the order fulfilment for their products, operator should be able to track the status of the order, along with the total order amount, the customer that placed the order, quantity of each item within the order, the payments for the order and other such details.