The Buyer Support Ticket feature in Spurtcommerce gives buyers a simple and organized way to raise concerns or queries directly from their account. Whether it's about orders, payments, product issues, or returns, buyers can get timely help without needing to contact support externally.

It’s a direct line to the platform’s support team—ensuring every concern is addressed with clarity and accountability.

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                                                              1. Category-Based Ticket Creation

                                                              2. Easy Tracking of Requests

                                                              3. Option to Reopen

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1. Category-Based Ticket Creation

Buyers can select from predefined categories and subcategories (like order issue, payment failure, return request, etc.) to clearly define their concern and help the support team respond faster.

2. Easy Tracking of Requests

Once a ticket is raised, buyers can view the ticket status, read admin or seller responses, and follow up—all from their dashboard. Everything is neatly organized in one place.

3. Option to Reopen

If the issue is not resolved to the buyer’s satisfaction, they have the option to reopen the ticket and continue the conversation until the matter is fully settled.