Support Tickets
Smooth seller support is essential for platform trust and efficiency. Our ticketing system allows sellers to raise issues, communicate with the admin, and ensure timely resolution — all within a structured and user-friendly interface.
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1. Raise & Track Tickets
Sellers can raise support tickets for any issue they face. Each ticket is logged with a unique ID and status, allowing sellers to track progress and stay informed.
2. Interactive Communication
Once the admin responds, sellers can continue the conversation by replying to the same ticket. If the issue gets resolved on its own, sellers also have the option to close the ticket without waiting for a response.
3. Reopen if Needed
If a ticket is closed by the admin but the seller finds the response unsatisfactory, they can reopen the ticket and continue the discussion until the issue is resolved.
