Offer buyers a smooth and transparent support experience with an organized ticketing system that ensures prompt attention to their concerns and a reliable resolution process.

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1. Category-Based Ticket Submission

2. Admin Response and Resolution Tracking 

3. Reopen Option for Continued Support

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1. Category-Based Ticket Submission

Admins can create relevant support categories such as Order Issues, Payment Failures, Product Quality, Returns & Refunds, with sub-categories for detailed selection. Buyers can quickly select their issue type and describe the problem, making the process clear and efficient.

2. Admin Response and Resolution Tracking 

Admins can view, respond to, and update ticket statuses directly within the system—ensuring that buyers are always informed of progress and receive timely assistance for their queries.

3. Reopen Option for Continued Support 

If the buyer is not satisfied with the resolution, they can reopen the ticket for further assistance, ensuring their concerns are fully addressed and trust in the platform is maintained.